Bus commuters stranded for hours amid driver shortage claims
Some Sunshine Coast commuters have been left waiting for hours for a bus after services were cut due to a driver shortage in the past week.
Robert Dow from Rail Back on Track says 30 services in the south-east were cancelled due to drivers off on sick leave with COVID or the flu.
He says the biggest concern though is that the cancellations weren't communicated properly by Translink to the public.
“Translink really needs to make sure that the information is conveyed to all contending bus passengers that there are cancellations happening
“The best way to do that would be to put a big notice up on the main page of Translink and send around regular reminders.
Mr Dow says the bus driver shortage may be relieved next week during the school holidays.
“It would be better for Translink to introduce a reduced service timetable that ran reliably,” he says.
Mr Dow says with the changed economic climate with COVID, it has been more difficult for bus operators to attract drivers.
A Transport and Main Roads spokesperson says Translink works closely with bus operators to ensure the timely delivery of public transport services.
“Where there are impacts to service reliability, Translink monitors and works with bus operators to ensure appropriate service levels are maintained and to minimise customer disruption by prioritising high impact services - particularly those transporting children.”
TMR says it consults with bus operators to plan and provide customers with an overview of adjustments to services for the week.
“Planned changes to the timetable due to cancelled services in Westside and Ipswich are currently online, with any additional impacts also posted online (individually) as they arise,” the spokesperson says.
The Translink journey planner will alert customers to known future disruptions as well as current disruptions, while the Translink app also informs customers of any changes to a bus route where they have nominated the route as one of their favourites.